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Business Process Techniques Course

Duration: 1 Day

Prerequisites: None. Recommended for people new to business process mapping.

This introductory course provides a solid foundation in the principles of creating business process maps. Ideal for those new to process mapping, it highlights many of the challenges you are likely to confront. At the conclusion of the course, you will be able to collect information to prepare a process map that accurately reflects your business operations.

Topics Covered: Some of the key elements covered during the course include:

  • Shapes to be used when process mapping
  • Determining the steps in the process
  • Gathering information to prepare a process map
  • Putting a process map (flowchart) together
    • Mapping the AS-IS process
    • Implementing hierarchy into processes
  • Process mapping as part of a team
    • Identifying team members and responsibilities
  • Process Standardisation
  • Process Map Validation
  • Processes that Cross Department Boundaries
    • Implementing Swimlanes and Phases
  • Ways to Structure a Process Map
  • Gain an appreciation of common obstacles to mapping processes
  • Resource Implications in Process Mapping
  • Impact of Processing Volumes
  • Process Design
  • Tips & Techniques for success
    • Adding notes and annotations
  • Practical exercises to get you started

Having your processes mapped (flowcharted) is the first step towards gaining control of your business operations.  It provides you with the intelligence to understand the actions that are taken to achieve the current outputs of the business.  It is most likely that these efforts will highlight a number of issues, such as:

  • Where rework or duplicate effort exists
  • Where variations exists across the organisation
  • Where training efforts have been less then effective
  • Where systems may be under utilised