Services
Discover Our Expertise
MicroDynamics has extensive experience working with organisations in a range of industries to optimise their business processes. Our expert consultants will work with your organisation to achieve success in your business process initiatives..
Our comprehensive service begins with pre-planning workshops, where we analyse your business needs and determine the most appropriate solution to meet your business requirements. We then implement and configure your chosen business process solution. You continue to to be looked after through our range of post-deployment services which include technical support, training, consulting and mentoring, account and licence management, renewal notifications, information about relevant new releases and automatic upgrade delivery.
Implementation
MicroDynamics will fully manage and coordinate your software implementation. Our consultants will work closely with you to develop a customised implementation and deployment plan. Applying practical experience gained from hundreds of deployments, we will customise and configure the iGrafx software modules to match your requirements.
We’ll also provide a range of associated services to help you get maximum performance from your deployment, including configuring the software, establishing operational guidelines and determining access controls. We can also provide general and specific technical advice, troubleshooting and general implementation support as required.
Technical Support
Once your business process analysis solution is in place, you can rely on our technical support service, which draws on our expertise in Australia as well as our close ties with iGrafx product specialists around the globe. You’ll receive telephone and email support from local iGrafx professionals in our Premium Australian Support Centre, not an overseas call centre.
Our support professionals are trained to resolve a variety of complex issues. They will investigate any problems, where possible provide an instant response otherwise they will, review the problem and draft solutions. Should an issue require escalation to iGrafx headquarters, a MicroDynamics consultant will manage, monitor and report on the problem until it is resolved.
Consulting
With years of experience, our staff has the capabilities and expertise to take your business to the next level. At microdynamics training, we combine our insights and skills to transform your processes and strategies, and in turn, your company. We’re proud to help shape and improve how our clients structure and manage their business.
Process Mapping Support
Looking to develop your business but not sure where to turn? Need help planning or executing your next project? Let us guide you. Any organization can move forward with small incremental changes, but building for the future in today’s rapidly evolving environment means taking bold chances and making insightful decisions.